Type: In-Office | Full-Time

About Our Client

Our client is a highly respected leader in the equipment and machinery industry, delivering a broad range of products and services to agriculture, construction, and industrial markets. With a strong presence across North America, they are committed to providing innovative solutions that support their customers' success.

The company values collaboration, integrity, and customer satisfaction, building lasting relationships with their clients by consistently exceeding expectations. This dynamic environment fosters growth, innovation, and the opportunity for employees to have a direct impact on the company’s continued success.

As a Parts Person, you’ll play a key role in driving customer satisfaction by providing timely, accurate parts orders and solutions while helping to maintain smooth operations within the company. This role offers a unique chance to contribute directly to business growth while interacting with a diverse customer base.

Key Responsibilities

As the Parts Person, your role is crucial in facilitating seamless operations for both customers and internal teams. Your responsibilities will include:

• Initiate outbound sales calls to identify new opportunities and generate sales.
• Engage with customers to identify their parts needs and provide tailored solutions, fostering long-term relationships.
• Respond quickly and efficiently to parts-related inquiries through phone, email, and text, ensuring customer satisfaction.
• Accurately process parts orders, providing real-time updates on availability and shipping timelines.
• Assist Brandt field staff with parts-related queries and ensure they have the necessary support to resolve customer issues.
• Collaborate with multiple vendors to offer customers a wide selection of parts, ensuring their needs are fully met.
• Maintain accurate and up-to-date records of customer orders and inventory availability.
• Ensure proper documentation of transactions, including shipping information, order confirmations, and customer feedback.

Qualifications

To thrive in this role, candidates should demonstrate the following:

• Proven experience in a customer service or sales role, preferably with prior outbound sales experience.
• Previous experience in the agricultural sector is an asset, though not required.
• Strong multitasking abilities and experience navigating multiple systems efficiently.
• Proficiency in Microsoft Office applications (Excel, Word) and familiarity with parts management software is beneficial.
• Outstanding written and verbal communication skills, with a strong ability to connect with customers and provide tailored solutions.
• Detail-oriented with the ability to manage customer parts requests accurately and efficiently.
• Strong problem-solving skills, actively listening to customers and addressing their unique needs.
• A team-oriented individual who thrives in a fast-paced environment and demonstrates initiative.
• Fluency in English is required; proficiency in French is an asset.

Apply Today

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About Us

Executrade is one of Western Canada’s most comprehensive full-service recruitment firms, with over 50 years of expertise in connecting talented professionals with leading organizations.
We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.
In accordance with Canadian immigration laws, priority will be given to Canadian citizens and permanent residents. Learn more: www.cic.gc.ca.